WINDTRE, as provided for in the General Contractual Conditions in article 3.2, reserves the right to temporarily limit the speed of the data connection to Customers whose usage patterns may compromise the performance of the network itself. This may occur when using Services that make intensive use of network resources and/or in areas with a particularly high number of connections.
Traffic (voice and/or data) is unlimited unless used contrary to the principles of honest use and good faith or for purposes other than personal use, as set out in article 6 of the General Contractual Conditions. In the event of improper use or use that exceeds the reasonable limits of use for personal purposes by the customer, WINDTRE will have the right to suspend the Service, in whole or in part, with prior notice, or replace the plan subscribed to. The Customer will have the right to withdraw with immediate effect without any penalties being applied.
The limitations are:
For all offers including Voice minutes and SMS
1. daily outgoing traffic per SIM not exceeding 160 minutes and/or 200 SMS/MMS
2. monthly outgoing traffic per SIM not exceeding 1250 call minutes and/or 2000 SMS/MMS
3. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to other operators not exceeding 60% of the total outgoing traffic, and not more than 50% of total traffic to mobile numbers
4. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to a single operator other than WIND not exceeding 40% of the total outgoing traffic, and not more than 30% of total traffic to mobile numbers
5. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to WIND users not exceeding 80% of total outgoing traffic
6. daily outgoing or incoming traffic used for automatic top-up purposes not exceeding two hours of conversation and 50 SMS or MMS
For all offers with unlimited Calls and SMS included
Parameters 1, 2, 3, 4 and 5 above do not apply, and usage will count as personal use of the Service if it meets the following parameters:
7. daily outgoing calls or SMS to other operators not exceeding 60% of total outgoing calls or SMS
8. no more than 3 (three) outgoing calls or SMS to other operators per day for each call or SMS received from other operators; warnings for exceeding this limit will not be applied automatically
Parameters 1, 2, 3, 4 and 5 indicated above are not applied and, provided that any automation in the application of the precautions envisaged in overcoming them is absent, the use of the Unlimited data service that exceeds the following parameters is presumed not to be personal: 1. abnormal monthly traffic volumes and at least 5 times higher than the average usage by customers with the same or similar offers; 2. data traffic volumes higher, for three consecutive months, than the average monthly traffic volume of customers with the same or similar offers.
You can find details of the traffic used in the fixed/mobile Client Area and the WINDTRE app.
You can check the traffic received using the functions on your smartphone.
