WINDTRE, as per article 3.2 of the General Contractual Conditions, reserves the right to temporarily limit data connection speed to Customers whose usage patterns may compromise the performance of the network itself. This may occur when using Services that make intensive use of network resources and/or in areas with a particularly high number of connections.
Traffic (voice and/or data) is unlimited unless used contrary to the principles of honest use and good faith or for purposes other than personal use, as per article 6 of the General Contractual Conditions. In the event of improper use or use that exceeds the reasonable limits of use for personal purposes by the customer, WINDTRE has the right to suspend the Service, in whole or in part, with prior notice, or replace the plan subscribed to. The Customer will have the right to withdraw with immediate effect without any penalties being applied.
The limitations are:
For all offers that include Voice and SMS
1. daily outgoing traffic per SIM not exceeding 160 minutes and/or 200 SMS/MMS
2. monthly outgoing traffic per SIM not exceeding 1250 minutes and/or 2000 SMS/MMS
3. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to other operators not exceeding 60% of the total outgoing traffic and in any case not exceeding 50% of the total mobile traffic
4. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to a single mobile operator other than WINDTRE not exceeding 40% of the total outgoing traffic and in any case not exceeding 30% of the total mobile traffic
5. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to your own WINDTRE user network must not exceed 80% of the total outgoing traffic
6. daily outgoing or incoming traffic used for automatic top-up purposes not exceeding two hours of conversation and 50 SMS or MMS
For all offers that include unlimited Voice, SMS or data
Parameters 1, 2, 3, 4 and 5 above do not apply and use of the Service that complies with the following parameters is presumed to be personal:
7. daily outgoing calls or SMS to other operators not exceeding 60% of total outgoing calls or SMS.
8. no more than 3 (three) outgoing calls or SMS to other operators per day for each call or SMS received from other operators; warnings for exceeding this limit are not applied automatically.
Parameters 1, 2, 3, 4 and 5 indicated above are not applied and, provided that any automation in the application of the precautions envisaged for overcoming them is absent, the use of the Unlimited data service that exceeds the following parameters is presumed not to be personal: 1. abnormal monthly traffic volumes and at least 5 times higher than the average usage by customers with the same or similar offers; 2. data traffic volumes higher, for three consecutive months, than the average monthly traffic volume of customers with the same or similar offers.
You can find details of the traffic used in the fixed/mobile Client Area and on the WINDTRE app. You can check the traffic received using the functions on your smartphone.
