How can I track my WINDTRE SIM package?

To check the status of your SIM order and find out where your parcel is, simply access the order confirmation email we sent you and click on 'Track the shipment', or in the Orders section of your Client Area, where you will also see the order summary and the expected delivery date of your WINDTRE SIM.

Will I receive confirmation after completing the purchase of the online SIM card?

Yes, an order confirmation email will be sent to the address you entered in the Contact section during the purchase process.

Can I cancel an order after purchasing the offer and SIM online?

You cannot cancel an order directly online once the purchase has been completed. However, you may exercise your right of withdrawal within 14 days of receipt of your order.

Can I change the address, phone number, date or time of delivery?

The date and/or time of delivery cannot be changed directly online once the purchase has been completed, however you can request any changes by contacting our logistics operator directly on 0240703361 (active Monday to Friday from 9 am to 6 pm). You can also contact the logistics operator directly to communicate the correct address and/or telephone number or a telephone number other than the one indicated in the order.

How long will it take to activate my new SIM purchased online?

Your SIM will be activated within 48 hours after the successful completion of the identification process.

If you are looking for specific information about your phone number, log in to your Customer Area or the WINDTRE App and chat with WILL!