Remember that by activating the service, you accept WINDTRE's current General Contractual Conditions for telecommunications services.
SIM COST €10 offers excluded.
ACTIVATION COST Offer reserved for new customers born abroad and who are able to prove this by providing their tax code at the time of activation. For new clients the activation cost for the offer is €4.99. EXTRA MINUTES AND SMS COST When you finish the minutes for international calls or if you call countries that are not included, you will be charged according to the Call Your Country Super plan with a connection fee of 19 cents and charging applied per 60-second unit. A maximum cost of 23 cents, including the connection charge, will apply for the first minute of conversation with European countries. Charges apply by the second, and are billed to your calling credit. National SMS are charged at 10 cents/SMS. SMS to EU countries are charged at 7 cents/SMS. SMS to non-EU countries are charged at 10 cents/SMS.
UNLIMITED TRAFFIC Traffic is unlimited unless used contrary to the principles of honest use and good faith or for anything other than personal use, as set out in the General Contractual Conditions.
TOP SPEED With the GB included, you can navigate at the top speed available. The actual connection speed varies depending on numerous factors: network technology, coverage, traffic intensity, device used.
CHAT UNLIMITED Keep on connecting even when you finish your data! Chat, browse and share at max speeds of 128 kb/s.
THE FASTEST MOBILE NETWORK IN ITALY based on Ookla® analysis of Speedtest Intelligence® data, from January to June 2021. WINDTRE achieved a speed score of 50.24, with average download speed of 37.11 mbps and average upload speed of 10.59 mbps. Ookla trademarks used under license and published with permission. Find out more at windtre.it/ookla.
INTERNET - NO EXTRA THRESHOLD COSTS Once you've used up your available full speed (4G) GB, you can continue connecting at a reduced speed of 128 kb/s with no extra costs. This restriction will be removed within 48 hours of renewing an option that includes data, or buying another internet option. Actual navigation speed may vary and depends on numerous factors, including: the type of mobile network available in the access location, the level of mobile coverage, the intensity of traffic on the mobile transport and access network, the number of requests on the website visited, the characteristics of the server where the page is hosted, the device, operating system and browser you are using to navigate, the communication protocol and the type of page requested. The internet traffic included in the offer is valid only for connections made under 4G/LTE, HSDPA, UMTS, EDGE or GPRS coverage, with the exception of GSM connections.
COMPATIBILITY The offer is compatible with the Prepaid optionals for calling to and from abroad with the Super Fibra offer. The offer is not compatible with Telefono Incluso.
CHECKING YOUR USAGE AND MANAGING THE OFFER Download the WINDTRE app to top up and activate new offers and options, or access the client area (from your Smartphone, Tablet or PC).
NEW BASIC CALL PLAN (PRE-ACTIVATION PLAN) Monthly cost €4 with traffic included for the same amount. The New Basic plan is charged by the second. 29 CENTS/min and 29 CENTS/SMS. 1GB at 0.99 €/DAY until 11:59 pm. Ti ho cercato service free of charge. If you activate a WINDTRE offer, the monthly cost of the New Basic plan will not apply as long as this offer remains active.
TI HO CERCATO FREE in the offers. The service that informs you of calls received when your telephone was switched off, out of reach or when you were engaged in another conversation.
VOICEMAIL Already active on the SIM. Listening to Voicemail in Italy and the European Union is free of charge for the new SIM cards. To listen to it, just dial 4200 for FREE from your Smartphone in Italy and in the European Union. To customise it or find out about costs abroad, visit the dedicated section. To deactivate call transfers, just type ##004# SEND. To customise it or find out about costs abroad, visit the dedicated page.
SMS READ RECEIPT: SMS read receipt is available only when set up on your phone: For Basic cost of 29 CENTS/SMS. To deactivate, use the settings on your phone menu.
EU ROAMING You may also use your national offer in the member countries of the European Union within the limits provided for by the policies of correct use defined in accordance with European Regulation 2016/2286. See conditions of use and countries of validity. For the United Kingdom, at the moment and until expressly stated otherwise, WINDTRE applies the same pricing as for countries within the European Union.
OFFER DETAILS If you don't have enough credit on the renewal date, the traffic included in the offer will no longer be blocked; to make sure you can keep using the service, you will be able to use your traffic for 1 calendar day in advance, until midnight on the second day, with a 99 cent charge. If your calling credit is still not sufficient the following day, the traffic included will be available for another 4 days at the same cost of 1.99€. The charge does not apply if you have activated the automatic top-up service. The traffic in advance will be provided even if your credit falls to zero after paying for an activation cost or any other periodic cost except for roaming offers. You can use this service more than once a month, and only if all previous charges have been paid in full. Traffic in advance will not be provided for prepaid offers without traffic included. If your calling credit is still not sufficient after the days of advance traffic included, the SIM will remain active for incoming or emergency calls. The cost will be charged the next time you top up, together with the offer renewal or activation cost. Your calling credit will be used to cover the cost of the option, even if insufficient. The remaining amount will be automatically charged the next time you top-up your phone, for an amount of not over the costs due the previous month.
BUSUU within 72 hours of activating the offer, you will receive an SMS with the voucher code to take advantage of the BUSUU language course included for 3 months. When finished, the BUSUU Premium service is automatically deactivated. Choose whether to continue, under the conditions that will be proposed to you by BUSUU. The voucher code is valid for 3 months from the date of receipt of the SMS. For more details, visit busuu.com.
300 Minutes to call fixed and mobile numbers abroad:
Argentina (fixed only), Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, China, Cyprus, Colombia, Croatia, Denmark, Finland, France, Germany, Great Britain, Greece, Guam, Hong Kong, India, Indonesia, Iceland, Israel, Ireland, Lithuania, Luxembourg, Malaysia, Malta, Morocco (fixed only), Mexico, Mongolia, Netherlands, Norway, Pakistan, Per, Poland, Portugal, Puerto Rico, Czech Republic, Romania, San Marino, Singapore, Slovakia, Spain, Sweden, South Korea, Switzerland (fixed only), Turkey (fixed only), Hungary, Venezuela (fixed only).
Voicemail: COSTS AND CHARGES Already active on your SIM. Listening to Voicemail in Italy and the European Union is free of charge for the new SIM cards. To listen, call 4200 free of charge. DEACTIVATION AND DURATION To deactivate the Voicemail service (transfers) type ##004# SEND on your phone. To customise it or find out about costs abroad, visit the dedicated page.
Ti ho cercato is Free: COSTS AND CHARGES FREE in the offers. The service that informs you of calls received when your telephone was switched off, out of reach or when you were engaged in another conversation. DEACTIVATION AND DURATION Call 403020
SMS read receipt: DEACTIVATION AND DURATION SMS read receipt service is available, but not enabled by default on devices sold by WINDTRE. Only if activated by the customer on their device; each notification will be charged: 29 cents/SMS. The customer is responsible for checking the service status on their device. DEACTIVATION AND DURATION You can activate or deactivate the service directly from your smartphone's menu, according to the model.
Service conditions of use and traffic limitations As set out in the General Contractual Conditions available in full, WINDTRE reserves the right to suspend all or part of the service if used improperly or if the customer exceeds reasonable thresholds for personal use. You will receive a notification in advance of any suspension.
The limitations are: For all offers with Calls and SMS included 1. daily outgoing traffic of 160 call minutes and/or 200 SMS/MMS per SIM 2. monthly outgoing traffic per SIM not exceeding 1250 call minutes and/or 2000 SMS/MMS 3. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to other operators not exceeding 60% of the total outgoing traffic, and not more than 50% of total traffic to mobile numbers 4. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to a single operator other than WIND not exceeding 40% of the total outgoing traffic, and not more than 30% of total traffic to mobile numbers 5. daily/monthly outgoing traffic (minutes and/or SMS/MMS) per SIM to WIND users not exceeding 80% of total outgoing traffic 6. daily outgoing or incoming traffic used for automatic top-up purposes not exceeding two hours of conversation and 50 SMS or MMS
For all offers with unlimited Calls and SMS included Parameters 1, 2, 3, 4 and 5 above do not apply, and usage will count as personal use of the Service if it meets the following parameters: 7. daily outgoing calls or SMS to other operators not exceeding 60% of total outgoing calls or SMS 8. no more than 3 (three) outgoing calls or SMS to other operators per day for each call or SMS received from other operators; warnings for exceeding this limit will not be applied automatically
You can find details of the traffic used in the fixed/mobile Client Area and the WINDTRE app. You can check the traffic received using the functions on your smartphone.