Read the service charter and the quality indexes of the mobile network

Service Charter

WIND

The Service Charter is a transparency tool created by Wind to protect their Customers. It is designed to inform Customers of their rights and Wind’s commitment to quality in the services we provide, constantly improving quality standards and the contact methods available. WIND uses this tool to comply with, among others, the quality standards for telecommunications service charters established by the Italian Communications Authority in resolutions 78/02/CONS, 179/03/CSP, 254/04/CSP,104/05/CSP, with the new resolution 154/12/CONS, 131/06/CSP, 79/09/CSP and 244/08/CSP. For any information relating to contracts or other aspects not covered by this Charter, please refer to our General Terms and Conditions.

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Allegato 2 - Annuale 2018 - Wind Fisso
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Allegato 3 - Annuale 2018 - Wind Mobile
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Allegato 4 - Annuale 2018 - Wind Internet Fisso
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Allegato 5 - Annuale 2018 - Servizi Call Center
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Scarica Comunicato
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Telefonia Fissa - Obiettivi 2019
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Telefonia Mobile - Obiettivi 2019
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Internet da Postazione Fissa - Obiettivi 2019
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Servizi di Assistenza Clienti - Obiettivi 2019
Wind Documents
Wind Documents
Download
Allegato 2 - Annuale 2018 - Wind Fisso
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Allegato 3 - Annuale 2018 - Wind Mobile
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Allegato 4 - Annuale 2018 - Wind Internet Fisso
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Allegato 5 - Annuale 2018 - Servizi Call Center
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Scarica Comunicato
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Telefonia Fissa - Obiettivi 2019
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Telefonia Mobile - Obiettivi 2019
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Internet da Postazione Fissa - Obiettivi 2019
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Servizi di Assistenza Clienti - Obiettivi 2019
Archive of Quality documents and Wind Service Charter
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Anno 2018
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Anno 2017
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Anno 2016
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Anno 2015
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Anno 2014
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Anno 2013
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Anno 2012
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Anno 2011

TRE

The Service Charter is a transparency tool created by Tre to protect their Customers. It is designed to inform Customers of their rights and Wind’s commitment to quality in the services we provide, constantly improving quality standards and the contact methods available. WIND uses this tool to comply with, among others, the quality standards for telecommunications service charters established by the Italian Communications Authority in resolutions 78/02/CONS, 179/03/CSP, 254/04/CSP,104/05/CSP, with the new resolution 154/12/CONS, 131/06/CSP, 79/09/CSP and 244/08/CSP. For any information relating to contracts or other aspects not covered by this Charter, please refer to our General Terms and Conditions.

Download
Carta dei Servizi 2019
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Obiettivi Qualitativi 2019
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Allegato 1 - Annuale 2018
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Annuale 2018
Tre Documents
Tre Documents
Download
Carta dei Servizi 2019
Download
Obiettivi Qualitativi 2019
Download
Allegato 1 - Annuale 2018
Download
Annuale 2018
Archive of Quality documents and Tre Service Charter
Download
Anno 2018
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Anno 2017
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Anno 2016
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Anno 2015
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Anno 2014
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Anno 2013
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Anno 2012
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Anno 2011
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Anno 2010
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Anno 2009
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Anno 2008
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Anno 2007